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      Refund policy

      Returns

      The Coffeeangel website makes every effort to describe and display goods and products in great detail. However, if you feel your purchase is not suitable we will accept it back providing it is in the original packaging and fit for re-sale. 

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

      Please note:

      • Sales of discounted items over 30% off, are final and cannot be returned or exchanged, unless the goods are faulty
      • Returned items must have no visible signs of wear or use
      • Items purchased online can not be refunded in our shops
      • Coffee - ground or whole bean - can not be returned or refunded (see below)

      Please note that you will be responsible for the cost of returning the goods to us. For your protection and convenience we recommend that you use a recorded delivery service. You can return items directly to us using the DPD Returns page found here. Simply select Coffee Angel Ltd. from the Retailer drop-down list.

      All items you wish to return have to be received by us within 10 days of receipt of delivery. Please note that all relevant packing slips and other documents should accompany the product on its return to Coffee Angel Ltd. Once this procedure has been adhered to and the goods are returned in their original packaging and fit for re-sale, you will then receive a full refund. Please note, refunds can take up to 30 days to appear on your credit card.

      You can also return items to any Coffeeangel stores free of charge within 30 days of receipt of your purchase or order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item to us in its original condition, unused, in its original packaging along with a valid receipt / proof of purchase.

      Refunds are issued to the original method of payment with an original receipt.  Reduced price products may only be exchanged. If you received an item as a gift and do not want it (and have proof of purchase), we can provide an exchange or credit note for use in-store or online.

      Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges (Exchanges are available in store only). This does not affect your statutory rights.

      Faulty Goods

      The products sold via this website have been manufactured to comply with statutory legal requirements and the relevant safety standards. All products are covered by a manufacturer’s warranty of 6 months for defects in manufacturing or material. If a product you have purchased has a fault and is covered by this warranty we will repair or replace the item for you and cover the carriage costs. However, if a fault has occurred through misuse, accidental damage or excessive wear and tear then all carriage and repair costs will be borne by you. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

      You can always contact us for any return question by emailing support@coffeeangel.com.

      Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


      Exceptions / non-returnable items
      Please note that due to its perishable nature coffee - whole bean or ground - can not be returned, refunded or exchanged. Other perishable goods also can not be returned. Please get in touch if you have questions or concerns about your specific item. 

      Unfortunately, we cannot accept returns on sale items or gift cards.

      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


      Refunds
      Orders placed online can not be refunded in our shops. Items purchased online can be returned to any of our locations along with order details. They can then be returned to our head office. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.